Who We Are
Welcome to First Steps First Aid Ltd
Founded in 2022 by husband-and-wife duo Jack and Charlotte Boaden, both experienced Paramedics with a shared passion for helping build safer communities, where people feel confident dealing with the first steps of any emergency.
Inspired by their own experiences on the front lines of healthcare, they recognised the need for elevating first aid standards. Jack and Charlotte embarked on a mission to build a first aid delivery model in which the experts of the first aid field have a platform to share their knowledge and experience directly to the heart of businesses.
Driven by their commitment to excellence, they sought to set new standards in first aid training for local businesses, childcare providers and professionals ensuring that their communities are well-equipped to handle emergencies effectively.
Meet the Founders
Jack Boaden
Founder
Charlotte Boaden
Founder
A Word From the Founders
Hi! I’m Charlotte and I founded First Steps First Aid alongside my Husband, Jack. I have absolutely loved my career as a Paramedic and have contributed over 10 years to the NHS within my various roles.
My Career as a Paramedic started in 2012, after several years as a Paramedic I decided to further train as an Emergency Care Practitioner and since then have worked in various settings as a Paramedic Practitioner which include the Ambulance Service, a GP surgery and an Urgent Treatment Centre.
Within my role as a Paramedic, I have seen first hand just how vital having the skills to be able to provide first aid and basic life support can be.
I wanted to build a company that provides high quality first aid training that can meet industry standards at all times. That is why all of our trainers have to have experience in emergency medicine. We have found this has ensured that within our courses, all questions can be answered, a calm and thorough approach and more often than not they have encountered most “worst case scenarios” so can apply training needs to every setting.
I am so pleased with what we have achieved so far, our paramedic instructors really do make a difference! Learning from experts in the field means businesses can help create workplaces that feel confident and capable when dealing with any first aid emergency.
Outside of running my business, I have 2 little girls who I absolutely love getting outdoors with! I’m hoping one day we can add a dog to our family so if you ever see my business partner, Jack - please do put in a good word!
I am incredibly passionate about giving parents the knowledge they need to help their little ones should an emergency ever arise and feel strongly that this should be available to everyone. Times are hard and I’m aware not everyone is able to afford a parent and baby first aid course. Part of our mission is to provide as many free first aid courses for parents as possible.
I’m so excited for the future of First Steps First Aid and feel privileged to have worked with so many incredible people so far!
Our Mission
As part of our commitment to building safer communities, we're on a mission to deliver 100,000 completely free 2-hour first aid courses to parents across the UK. It's our way of building a safer community and supporting new parents in their journey. Please support us in this mission by spreading the word!
Meet the Instructors
Meet Jess and Mark!
We are so pleased to introduce Jess and Mark, our two lead instructors who have been so important in helping us deliver what we promise.
Jess and Mark have so much passion and experience in delivering this training. You will see once you book with us quite how different it can be. We are aiming to raise the bar with the first aid training and Mark and Jess are the perfect people to help us do this.
They understand that this is more than just a first aid certificate. When an emergency happens at work or at school its so important that our learners are able to use what they have learned to save lives. We use a variety of teaching methods to ensure everyone goes away feeling confident they know the first steps to take in any situation.
All our instructors meet the HSE requirements and are registered with the FAIB. This means they are registered healthcare professionals or they hold relevant qualifications enabling them to deliver the training at the required standards. This includes teaching qualifications.
JESSICA SPENCER Lead Instructor
Jess brings a wealth of invaluable experience to our team. Her background in Paramedicine serves as a solid foundation for her career journey, which includes pivotal roles such as Educator in Practice and Clinical Skills and Resuscitation Trainer.
Beyond her contributions within our company, Jessica’s commitment to empowering others with life saving skills shines through in her role as a Senior consultant Facilitator. She exhibits remarkable adaptability and versatility in her instructional approach, ensuring that she caters to the diverse learning needs of her audience.
With over a decade of front line experience as a Paramedic, Jessica has finely tuned her ability to handle various medical emergencies with efficiency and compassion.
In addition to her work within our team, Jessica remains actively engaged in her role as a Forensic Healthcare Professional too!
Jessica’s dedication to and passion for making a tangible difference in people’s lives is palpable in every aspect of her work. We are immensely proud to have her as a valuable member of our team and contributing to our mission of equipping individuals with the skills they need to respond to effectively in emergency situations.
What our clients say about Jess!
“Jess was thorough, professional, encouraging and reassuring. I have taken several first aid courses over the years - some great and some less so. I remember one in particular where participants were made to feel embarrassed or stupid if they made a mistake, but today’s course could not have been more different. Jess gave me the confidence to feel I really could help in an emergency”
“The trainer was very friendly, knowledgeable and helpful. I was able to relax into the course because of the trainer's approach. The mix of practical and theory teaching and applying real life scenarios helped taking in the information”
MARK MACEY Lead Instructor
Meet Mark, our Paramedic trainer with an unparalleled wealth of experience and knowledge. With an incredible 22-years experience within the NHS, Mark spent 16 years as a dedicated Paramedic within the Portsmouth area, honing his skills in high-pressure situations.
Transitioning from his role as a front line Paramedic into the realm of education, Mark has been providing First Aid at Work courses for businesses and individuals since 2009. His expertise extends to Paediatric First Aid training, catering to the unique needs of schools, nurseries, and childminders with unwavering professionalism and care.
Mark's teaching experience is not only confined to formal settings. With over a decade of experience instructing Basic Life Support to GP and Dental Surgeries, he has become a trusted figure in healthcare education. His versatility shines through as he extends his training to diverse audiences, from youth groups and brownies to police cadets and church congregations, imparting invaluable first aid skills to communities far and wide.
Beyond his remarkable professional journey, Mark is characterised by his compassion and calmness. Mark has a wonderful ability to make people feel at ease.
We feel very proud to have Mark as part of our First Steps First Aid team.
What our clients say about Mark!
“We received a training day with Mark from First Steps First Aid as a team of professionals working with young children and it was exceptionally helpful.
The course was well structured, the resources were of a very high standard and the knowledge of the trainer was impeccable”
What Makes us Different?
Experienced Paramedics
Our instructors have years of front line experience working as Paramedics. This is what sets us apart and this is why our courses are both educational and engaging. Our instructors are able to use real world examples and scenarios to help impart their knowledge.
Instructors and Assessors
Not only do we deliver up to date, quality information and advise for first aiders, we do so using the latest teaching and assessing techniques. Emergencies can be daunting and our instructors take pride in coming away form every session knowing that all staff feel educated and confident to step up. Our clients report feeling so much more confident after completing the classes and this is exactly what we aim for!
The Best Equipment
We have invested in getting a wide range of quality training defibrillators and mannequins to allow us to simulate any scenario and get all the class involved. Our range of training defibs means that often we are able to use the version of defib that you store at your place of work or potentially in the community. The really helps people feel confident in using them should then need to.
Our Values
Quality
This is what sets us apart as an organisation. With experienced paramedic instructors we aim to set new standards of first aid training that not only meet but exceed the legislation around first aid.. We provide experts in their field who have real life hands on experience.
Community
At First Steps First Aid Ltd, community is a huge driving force for us. We're dedicated to building a safer community by equipping individuals and businesses with essential first aid skills. Together, we create a network of safety and support,
Kindness
Creating a warm and supportive learning environment, we prioritize compassion and understanding. Our instructors, experienced paramedics foster an atmosphere where individuals feel empowered, valued, and ready to embrace the essential skills of first aid.